Frequently asked questions
Products & Specifications
What specifications or models are available?
We specialise in decorative ceramics, everyday coffee ware and hotel tableware, with a wide range of shapes and finishes. Send a reference image and we will return full specifications for the matching pieces.
Do you support customized size, material, color, or process?
Yes. Share your artwork and process requirements, or send a physical sample, and we can develop the piece you need.
Can you provide samples?
Yes. Sample freight is paid by the customer.
Do you provide technical data sheets or test reports?
Food-contact cups and tableware are tested for food safety. Full test reports can be provided.
What industries or applications are your products suitable for?
Home décor stores, souvenir and gift shops, hotels, villa lobbies, seasonal gifts, weddings, cafés and general merchandise.
Do you support OEM / ODM services?
Yes, OEM and ODM are available. Minimums depend on the project and can be discussed.
MOQ & Pricing
What is the minimum order quantity (MOQ)?
MOQ depends on size and process. Decorative ceramics: typically 300 pcs per SKU. Daily-use ceramics: typically 500 pcs per SKU.
Do you offer tiered pricing?
Yes, larger quantities receive stepped pricing.
Does the price include packaging, shipping, or taxes?
Quotations include packaging, domestic freight in China and China export customs.
Do you offer long-term cooperation pricing or bulk discounts?
Yes, we support long-term pricing and volume discounts.
Will prices fluctuate due to raw materials or exchange rates?
Prices may be adjusted with raw-material costs or exchange rates.
Samples
Can samples be shipped?
Samples are charged and can be shipped worldwide.
Are samples charged? Are they refundable?
Samples are charged. We send photos for confirmation during sampling, then produce the bulk sample. Sample fees can be refunded once the order reaches an agreed quantity.
What is the sample lead time?
Usually 7–20 days, depending on the process.
Do you support sample approval before mass production?
Yes. After the sample fee is paid, we can confirm samples before bulk production.
Are samples consistent with mass production?
Both the customer and the factory keep sealed samples. Bulk production follows the approved sample.
Production & Lead Time
What is the production lead time after ordering?
Depends on quantity. Decorative ceramics: 45–50 days. Daily-use ceramics: 20–35 days (excluding shipping).
Is the delivery time for bulk orders stable?
Yes, lead times are stable when planned in advance.
Will lead time be extended during peak seasons?
Peak seasons may extend lead times. We will communicate this early.
Do you support urgent or expedited production?
Yes, on a case-by-case basis. Rush production may require extra labour charges.
Can you provide production progress updates?
Production progress can be shared at any time.
Quality Control
Do you have a quality control process?
We work to approved bulk samples, with a QC team, recorded data and qualified-warehouse intake.
Do you support third-party inspection?
Yes.
Do you provide inspection or quality reports?
Yes.
How do you handle quality issues?
Third-party inspection is welcome. After goods leave the port we do not accept returns. Without a third party, we provide bulk photos or video inspection.
Is there a quality warranty period?
Ceramics are not perishable, so there is no standard warranty period. We can arrange additional test reports if required.